FAQ
Yes, you will receive the exact product shown in the picture. We take great care to ensure that the images on our website accurately represent the products we sell. Please note that slight variations in color may occur due to different screen settings, but the overall product will match the description and image.
You can view your sales receipt in two ways:
Email Confirmation: After placing your order, a receipt will be sent to the email address you provided during checkout. Please check your inbox (and spam/junk folder, if necessary) for this email.
Account Dashboard: If you created an account with us, you can log in to your account and view your order history and receipts under the "Orders" or "Purchase History" section.
Contact Us: Please contact us within 15 days of receiving your item. Be sure to include your order number and reason for the return.
Follow Return Instructions: We will email you the return shipping details and instructions once your request is approved.
Send Back the Item: Make sure to pack the item securely and in its original condition, then send it to the provided address.
Refund Process: After we receive and inspect the item, we’ll process your refund to your original payment method within 1-3 business days.
We have warehouses in Toronto, Denver, and Phoenix. To ensure faster delivery, we will ship your order from the nearest warehouse based on your delivery address.
Orders are typically processed and shipped within 1-2 business days.
